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Conhecimento, Habilidade e Atitude - CHA - Estéticafácil

Conhecimento, Habilidade e Atitude – CHA

Publicado em Destaques, Vida de Admnistrador

Você sabia que no fim da Idade Média a expressão ‘competência’ era usada somente de forma jurídica? Você verá que este termo estendeu a outras áreas e é mais comum do que se pensa.
Nas próximas três edições, conversaremos sobre o significado de Competência, que é o conjunto de três palavrinhas essenciais ao mundo corporativo e à  nossa vida pessoal: Conhecimento, Habilidade e Atitude – CHA, junto com a Entrega.
Ficou curioso e se perguntando – o que este tema tem a ver com Atendimento? Ok. Parece, a primeira vista,  que não tem relação nenhuma, mas garanto que tem sim e muito mais do que você imagina.
Estou preparando um bate-papo sobre esse tema, organizado especialmente para que se alinhe ao seu negócio.
Na próxima edição, falaremos sobre ‘O Conhecimento’, que é dividido em três partes: a informação; o saber o que; o saber por quê.

Aguardem!

 

Jaqueline Rodrigues

Analista de Recursos Humanos. Consultora de Recursos Humanos. Palestrante. Graduanda em Gestão de Rercusos Humanos pela ESADE.


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